1. Who we are and how to contact us
The ADMHub website and product are provided by Data Consultancy Ltd, a company registered in England and Wales under company number 17328598, trading as ADMHub, whose registered office is 7 Leonard Street, London EC2A 4AN. In these terms, “we”, “us” and “our” mean Data Consultancy Ltd, and “you” means the organisation and the individuals using ADMHub on its behalf. You can contact us at sales@admhub.co.uk.
2. Definitions
In these terms:
- the “Website” means our website at admhub.co.uk and its subdomains;
- the “Product” means the ADMHub software application made available to customers;
- the “Service” means the Website and the Product together;
- “Your Data” means the Agency Debit Memo data, documents and other content you upload to or generate through the Product; and
- an “Order Form” means any plan, order or separate written agreement we enter into with your organisation for paid access.
3. Acceptance and priority of terms
By accessing or using the Website, by submitting a demo request or sign-up form, or by accessing the Product, you confirm that you accept these terms and that you have authority to bind the organisation you represent. Where we make the Product available, we will ask an authorised user to accept these terms and our Data Processing Addendum before first use; that acceptance binds your organisation. If you do not agree, please do not use the Service.
If there is any conflict, the following order of priority applies: (1) an Order Form; (2) the Data Processing Addendum; and (3) these terms.
4. The Service and who it is for
ADMHub is a business-to-business software service for the travel industry. It analyses Agency Debit Memos (ADMs) against your own history to predict outcomes, tag client recharges and company costs, and draft dispute correspondence. The Website provides information about ADMHub and lets you request a demo or download a free guide.
ADMHub is intended solely for use by travel agencies, travel management companies (TMCs), airlines and other travel-industry businesses, and their staff, acting in the course of business. It is not a consumer service and is not intended for use by consumers. By using it you confirm that you are at least 18 years old and are using it for business purposes.
5. Accounts and access
Access to the Product is currently provided on an invitation basis: we create a workspace for your organisation and invite your users. You are responsible for:
- keeping account credentials confidential and not sharing logins between individuals;
- all activity that takes place under your workspace and user accounts;
- ensuring the people you invite are authorised to access the data in your workspace; and
- notifying us promptly at sales@admhub.co.uk if you believe an account has been compromised.
6. Acceptable use
You agree that you will not:
- use the Service in any unlawful or fraudulent way, or for any harmful purpose;
- submit false information, or another person’s details without their permission, or upload data you are not entitled to process;
- attempt to gain unauthorised access to, interfere with, or disrupt the Service, its servers or connected systems;
- introduce viruses, malware or any other malicious or technologically harmful material;
- scrape, harvest or systematically extract data or content, or use the Product to build a competing service, without our written consent; or
- copy, reproduce or misuse our software, content or branding except as permitted by these terms or by law.
7. Usage limits and fair use
Your access may be subject to plan-based limits (for example, on the number of ADMs processed, documents stored, users or workspaces). Where limits apply they will be set out in your plan or Order Form. We may apply reasonable technical limits to protect the stability and security of the Service, and may contact you if your usage materially exceeds what your plan allows.
8. Fees and billing
Where the Product is provided under a paid plan, fees, billing frequency, payment terms, renewal and any taxes will be as set out in your plan or Order Form.
ADMHub is currently provided free of charge on an invitation basis. If we introduce paid plans, the price, billing cycle, payment method, renewal and any refund terms for your plan will be set out in your plan or Order Form and agreed with you before any charge is made. Any paid plan will also cover auto-renewal, reasonable notice of price changes, our right to charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998, and our right to suspend the Product for non-payment.
Unless your plan or Order Form says otherwise, fees are exclusive of VAT and other applicable taxes, and are non-refundable except where required by law.
9. Your Data and data protection
As between you and us, Your Data remains yours. You grant us a non-exclusive licence to host, process and analyse Your Data solely to provide, secure, maintain and improve the Service to you. You are responsible for having the right to upload Your Data and for its accuracy.
Where Your Data contains personal data, you are the controller and we are your processor. Our processing is governed by our Data Processing Addendum (which forms part of these terms and satisfies Article 28 of the UK GDPR) and described in our Privacy Policy. The DPA lists our sub-processors, including the AI provider used to analyse documents.
10. Confidentiality
Each party may receive confidential information from the other (including, for us, Your Data, and for you, non-public details of the Product and pricing). Each party will keep the other’s confidential information confidential, use it only to perform these terms, and protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, is already known to it, or must be disclosed by law. These obligations continue after these terms end.
11. Intellectual property
The Product, the Website, the ADMHub name and branding, and all related content, remain the property of Data Consultancy Ltd or its licensors, and are protected by intellectual property laws. Subject to these terms, we grant you a non-exclusive, non-transferable right to access and use the Product for your own internal business purposes for as long as your access is active. You may not reproduce, distribute, sell, sublicense or commercially exploit our software, content or branding without our prior written permission. If you give us feedback or suggestions about the Product, we may use them without restriction or payment.
12. AI output, ADM decisions and no guarantee of success
ADMHub uses AI to predict outcomes and draft dispute correspondence. This output, along with any guide, example or prediction, is provided for general information and decision-support only. It is not legal, financial, accounting or regulatory advice, may contain errors, and must be reviewed by you before you rely on or act on it.
You remain solely responsible for your decisions about handling Agency Debit Memos and for your compliance with the applicable IATA, BSP and airline rules and any agreements you have with airlines or settlement systems. We do not guarantee that any dispute will succeed or that any predicted outcome will be achieved.
13. Our warranty and disclaimers
We warrant that we will provide the Product with reasonable skill and care. Except for that warranty and anything expressly stated in these terms or an Order Form, the Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, error-free or secure, or that any prediction, analysis or content is complete or accurate. To the fullest extent permitted by law, and subject to clause 15, all other terms, conditions and warranties implied by statute or common law are excluded.
14. Indemnities
You will indemnify us against losses, damages and reasonable costs we incur arising from your breach of clause 6 (Acceptable use) or from Your Data — including any claim that Your Data infringes a third party’s rights or was uploaded or processed without the necessary rights or consents.
We will defend you against any third-party claim that your permitted use of the Product infringes that third party’s UK intellectual property rights, and will pay damages finally awarded (or agreed in settlement), provided you notify us promptly and let us control the defence. This does not apply where the claim arises from Your Data, your breach of these terms, or use of the Product other than as permitted. This is your exclusive remedy for IP infringement and is subject to the cap in clause 15.
15. Our liability
Nothing in these terms excludes or limits our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.
Subject to that, and because ADMHub is a business service, we will not be liable to you for any loss of profits, sales, business, revenue, goodwill, anticipated savings, or for any indirect or consequential loss, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with your use of, or inability to use, the Service, or your reliance on any content or AI-generated output.
You are solely responsible for the handling and outcome of your Agency Debit Memos. The Product is a decision-support tool only: it does not conduct disputes on your behalf, does not submit anything to any airline, BSP, ARC or settlement system, and does not guarantee any outcome. Accordingly, to the fullest extent permitted by law, we have no liability whatsoever for any loss (including any financial loss, ADM charge, penalty or missed recovery) arising from:
- your decision to dispute, accept, recharge, offset, write off or pay any ADM, or any decision you take using the Product;
- the outcome of any dispute, chargeback or claim with an airline, BSP, ARC or other settlement system, including a dispute that is rejected or only partly won;
- your compliance with, or failure to meet, any dispute deadline, ADM dispute window, post-billing dispute step or IATA/BSP/airline rule; or
- your reliance on any prediction, risk score, tag, draft letter or other output of the Product, which may be incorrect and which you must review before acting on.
Subject to the first paragraph of this clause, and whether in contract, tort (including negligence), breach of statutory duty or otherwise, our total aggregate liability for any other matter arising out of or in connection with the Service will not exceed the total fees you paid for the Service in the 12 months before the event giving rise to the claim, or £100 where no fees have been paid — and in no event will our total aggregate liability to you exceed £1,000 in aggregate across all claims. Our liability for personal data is addressed in the Data Processing Addendum.
16. Term, suspension and termination
You may stop using the Service at any time. Where a paid plan or Order Form applies, either party may terminate in accordance with its terms.
Either party may terminate for material breach if the other party fails to remedy the breach within 30 days of written notice. We may also suspend or terminate your access, on reasonable notice where practicable (or immediately where necessary to protect the Service, comply with law, or stop a serious breach), if you materially breach these terms or fail to pay. Suspension does not relieve you of fees that have accrued.
On termination your right to use the Product ends and any fees accrued up to termination become due. For 30 days after termination we will, on request, make Your Data available for export, after which we may delete it in accordance with the Data Processing Addendum and our Privacy Policy. Clauses that by their nature should survive termination (including confidentiality, intellectual property, indemnities, liability and governing law) will continue to apply.
17. Changes to the Service and to these terms
We may update, improve or change the Service from time to time. We will not make a change that materially reduces the core functionality of a paid plan during its term without giving reasonable prior notice; if such a change materially disadvantages you, you may terminate the affected paid plan and receive a pro-rata refund of fees paid for the unused period.
We may revise these terms from time to time. For casual Website use, the version that applies is the one published when you use the Website. If you have an account, we will give you reasonable notice of material changes (for paid plans, changes take effect at your next renewal), and continued use after they take effect means you accept them. The “Last updated” date above shows when these terms last changed.
18. Third-party services
The Product relies on third-party infrastructure and AI providers (listed as sub-processors in the Data Processing Addendum). We may change these providers on notice as described in the DPA. We are not liable for delays, failures or outages caused by third-party providers or events outside our reasonable control. Where the Website links to third-party sites, those links are for convenience only and we accept no responsibility for their content.
19. General
- Entire agreement. These terms, any Order Form and the DPA are the entire agreement between us about the Service and replace any earlier discussions. Neither party relies on any statement not set out in them — but nothing limits liability for fraud.
- Assignment. You may not assign or transfer your rights without our consent. We may assign these terms to a group company or in connection with a sale of our business, on notice.
- Subcontracting. We may use subcontractors and sub-processors (per the DPA) but remain responsible for the Service.
- Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
- Notices. Legal notices to us should go to sales@admhub.co.uk; to you, to the contact or account email you provide.
- No partnership or agency. Nothing in these terms creates a partnership, agency or employment relationship between us.
- Waiver. A failure to enforce a term is not a waiver of it.
- Severance. If any part of these terms is found unenforceable, the rest continues in force.
- Third-party rights. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
20. Privacy
Your use of the Service is also governed by our Privacy Policy, Data Processing Addendum and Cookie Policy, which explain how we handle personal data.
21. Governing law
These terms, their subject matter and their formation are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any dispute.
22. Contact
If you have any questions about these terms, contact us at sales@admhub.co.uk.